Privacy Policy

Information we collect

When you contact us, request a demonstration, ask for product information, or subscribe to updates, we may collect your name, work email address, organization, country or region, inquiry type, message, and any optional business information you choose to provide. We also receive limited technical information needed to operate and protect the website, such as request time, browser information, and network address.

How we use information

• Respond to your inquiry and route it to the appropriate commercial, scientific, regulatory, or support team.
• Prepare product information, documentation, or a demonstration relevant to your organization and market.
• Maintain the security, reliability, and abuse prevention of our website and contact forms.
• Meet applicable legal, recordkeeping, and compliance obligations.

We do not use the contact form to collect patient identifiers, clinical records, or other sensitive health data. Please do not submit such information.

Sharing and international handling

We may share information with authorized DiPath personnel, relevant regional representatives, and service providers that support website hosting, security, and email delivery. They may use the information only for the relevant service or inquiry. Depending on your location and the team handling your request, information may be processed in another country or region, subject to appropriate operational and contractual safeguards.

Retention and security

We retain inquiry information only for as long as reasonably needed to respond, maintain an appropriate business record, resolve disputes, protect the service, or meet legal requirements. We use reasonable administrative, technical, and organizational safeguards, but no internet transmission or storage method can be guaranteed to be completely secure.

Your choices and rights

Subject to applicable law, you may ask whether we hold your information and request access, correction, deletion, restriction, or withdrawal from future communications. Some information may need to be retained where required by law or for legitimate recordkeeping and security purposes.

Third-party links and children

External publications, map services, and third-party websites are governed by their own privacy practices. This business website is not directed to children, and we do not knowingly seek personal information from children through its inquiry forms.

Policy updates

We may update this policy when our website, services, or legal obligations change. The effective date above identifies the current version.

Contact us

For privacy or data-handling questions, email contact@dipath.com. You may also write to Hangzhou DiPath Technology Co., Ltd., Block B, 7 Longtan Road, Yuhang District, Hangzhou, Zhejiang, China.